Privacy Policy
This privacy policy (the “Policy”) is designed to explain the types of information Frontline Solar (“we” or “us”) collects, along with our practices and policies regarding the collection, use, and disclosure of that information through our website at [https://frontline-solar.com] (the “Site”). Please review this Policy carefully, because by using the Site, you acknowledge that you understand and agree to the terms outlined here, and consent to the way we may collect, use, and share your information.
If you do not agree with this Policy, please refrain from using the Site. We encourage you to visit the Site periodically for updates. Continued use of the Site, our products, or services after any changes will constitute your acceptance of those changes. We reserve the right to modify this Policy at any time. This Policy applies exclusively to information collected through the Site. It will inform you of the following:
What Information We Collect
Personal Information You Provide
Frontline Solar only collects personal information that you voluntarily provide to us, such as your name, email address, phone number, mailing or billing address, or other details you share when contacting us directly. This information is used to communicate with you and provide our solar services effectively.
Information Collected Automatically
When you visit our website, Frontline Solar and our trusted service providers may automatically gather information about your interaction with the site. This can include browser type, operating system, pages visited, time spent on each page, and the site you visited before arriving at ours. This data helps us improve our website, tailor content, and understand how visitors engage with our solar services.
Device Identifiers
We may also collect device-specific identifiers such as IP addresses, MAC addresses, or other unique numbers assigned to your computer, smartphone, or tablet. These identifiers help us recognize repeat visitors, enhance your browsing experience, and occasionally provide targeted information about our solar solutions. We may link these device identifiers with the personal information you provide to improve our service.
Cookies and Tracking Technologies
At Frontline Solar, we use cookies and similar technologies to enhance your experience on our website. Cookies are small data files placed on your device when you visit our site. These may include:
- Session cookies, which are temporary and removed once you close your browser.
- Persistent cookies, which remain on your device until you delete them.
These cookies help us understand how visitors interact with our site, improve navigation, and personalize your experience.
Web Beacons
We may also use web beacons, also known as tracking pixels or clear GIFs, in our website content and emails. Web beacons are tiny, invisible images that allow us to:
- Track whether a page or email has been viewed.
- Collect information such as your IP address, browser type, the URL of the page you visited, and the time of your visit.
- Understand how our content and advertisements are being engaged with.
Web beacons, along with cookies (collectively called “Site Cookies”), help us analyze site traffic, monitor user behavior, and measure the effectiveness of our marketing efforts.
Analytics and Advertising
We utilize analytics tools to gain insights into how visitors use our site and to enhance the overall user experience. This includes:
- LocaliQ: A service that helps us advertise our solar products and services. LocaliQ uses cookies to show you relevant ads both on our site and across partner networks, based on your interests.
- Google Analytics: This platform collects information about website visitors and their interactions, helping us understand site performance and user engagement.
By using these technologies, Frontline Solar can deliver a more customized, efficient, and informative experience to our visitors while providing relevant updates and advertisements.
How We Use Your Information
At Frontline Solar, we value your trust and are committed to protecting your personal information. The details you provide help us deliver better service and keep you informed about our solar solutions. Here’s how we use the information you share with us:
Registration
To access certain features on our website, you may need to complete a registration form. During registration, we ask for basic details such as your name and email address. This information allows us to provide updates about our solar products and services that match your interests. You may also choose to provide optional demographic information, such as your age or location, but this is not required.
Orders
When placing an order or requesting a service, we collect the necessary contact information (like your name and address) and payment details to process your request. This information is used for billing purposes and to ensure your order or service request is completed efficiently. If there are any issues with your order, we will reach out using the contact details you provide.
Surveys and Promotions
From time to time, we may invite you to participate in surveys, contests, or promotions. Participation is completely voluntary. The information you provide, such as your contact details or demographic data, helps us improve our services and may be used to notify winners or award prizes.
Customer Communication
Unless you opt out, we may contact you via email to share information about our latest solar products, services, special offers, or updates to our policies.
Live Chat
Our website may feature chat functionality to allow direct communication with our team. Information shared during chat sessions is used to understand your needs and to follow up with personalized recommendations about our solar services.
Do We Share Your Information?
At Frontline Solar, your privacy is important to us. We may share your personal information with trusted third-party service providers only as needed for them to perform services on our behalf, such as:
- Processing payments securely.
- Delivering advertisements and promotional content.
- Running surveys, contests, or promotional campaigns.
- Analyzing service performance, customer trends, and feedback.
- Communicating with you via email, phone, or other channels.
- Managing customer relationships efficiently.
- Maintaining security, compliance, and risk management.
- Providing recruiting and staffing support.
All third-party providers and any permitted subcontractors are required to use your information solely for providing these services and are prohibited from sharing or retaining it for other purposes.
We do not share your mobile information with third parties for marketing or advertising purposes. For all other uses, any text messaging data you provide will remain private unless you have explicitly given consent.
We may share anonymized, aggregated demographic information with our partners or advertisers, but this data cannot identify you personally.
When disclosure may be required: We may share your personal information when we believe it is necessary to:
- Comply with legal obligations, such as court orders or subpoenas.
- Enforce our policies, rules, or promotional contests.
- Protect your safety or security, as well as the safety and security of others or our website.
- In the event that Frontline Solar or its assets are sold or merged, collected data may be transferred as part of the transaction.
Your Privacy Rights - Access and Control Over Your Information
At Frontline Solar, you have choices regarding how we collect, use, and share your personal information. You can manage your preferences at any time by contacting us directly via the email or phone number listed on our website.
If you receive promotional emails from us, you can opt out at any time by following the unsubscribe instructions provided in the email. We process opt-out requests within 30 days at no cost.
You also have the ability to:
- Access the personal information we have collected about you.
- Correct or update any inaccurate data.
- Request deletion of your personal information.
- Limit how we share your information for marketing purposes.
How We Handle Tracking
At Frontline Solar, we respect your privacy and do not track your online activity across other websites. We do not collect browsing data for advertising purposes. Our website uses only essential cookies needed for functionality and to provide you with a smooth experience while using our services.
You have full control over your personal information and can adjust your browser settings to block cookies if you prefer. Please note that some features of our website may be affected if cookies are disabled.
Does This Policy Apply to Other Websites Linked To or From Our Site?
Our website may include links to other websites for your convenience. Please note that any personal information you provide on these linked sites is given directly to the third party and is governed by their own privacy policies. This Policy does not cover linked websites, and Frontline Solar is not responsible for the content, privacy practices, or security measures of any other sites. We encourage you to review the privacy and security policies of any site you visit before sharing your personal information.
Do We Collect Information From Children Under the Age of 13?
Our services and website are not designed for use by children under the age of 13. Frontline Solar does not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such information, we will take commercially reasonable steps to promptly remove it from our records.
How Do We Protect Your Information?
At Frontline Solar, we implement a variety of physical, electronic, and procedural safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to maintain strong security measures, no system is completely secure, and no method of online transmission can be guaranteed to be 100% safe.
To help maintain the security of your account, please keep your passwords confidential and avoid sharing them. You are responsible for all activity under your account, so notify us immediately if you suspect any unauthorized use of your credentials.
Limitation of Liability
As much as the law allows, Frontline Solar is not responsible for any direct or indirect damages that might happen from using or sharing your personal information. This includes any problems related to our solar products or services. The most we would be responsible for is the higher of either the amount you paid for a product or service connected to your information, or $100.
Governing Law
This Privacy Policy and how Frontline Solar operates are governed by the laws of Texas, United States.
Questions?
If you have any questions about this policy, you can contact us at:
Frontline Solar
South & Central Texas